Shipping Policy

Delivery times can vary due to a range of logistical factors, so the arrival of each order may differ. Packages move through a complex network of carriers, facilities, and processing stages, and the distance from our fulfillment center to the delivery address is a key factor—longer distances naturally take more time. Other influences include carrier capacity, regional demand, peak shopping periods, overall shipping volume, and weather events such as storms or extreme temperatures. Typically, most orders are delivered within ten to twenty business days, excluding weekends and public holidays. While this provides a general guideline, unexpected events can occasionally delay shipments.

Because conditions during transit can change, we cannot guarantee a specific delivery date. Once an order enters processing, all shipping details, including address and routing, are finalized. Changes cannot be made after this point, so it is important to review your information carefully before completing a purchase. Accurate and complete addresses help prevent delays, misdeliveries, or returns due to incorrect or missing details.

After leaving our warehouse, responsibility for the package shifts to the shipping carrier. During transit, packages may pass through multiple distribution hubs, which can experience workload fluctuations, staffing limitations, security checks, or weather-related delays. Occasionally, a package may be held temporarily if additional address verification is required. In rare cases, an item may become unavailable after an order is placed. If this occurs, we will notify the customer, remove the unavailable item, and issue a refund for that portion of the purchase.

All orders are shipped free of charge, regardless of order value or destination. Depending on the carrier and location, delivery may require a signature or the recipient’s presence. If a delivery attempt fails, the carrier may attempt redelivery. Multiple unsuccessful attempts may result in the package being returned to us, which can lead to order cancellation and a refund to the original payment method. To reduce the risk of missed deliveries, customers are encouraged to track shipments and be available during the estimated delivery window.

Order tracking is available at all times through our website, allowing customers to follow each stage of fulfillment, from processing to carrier transit. Tracking updates provide reassurance and help customers stay informed.

Some orders may not be processed or shipped due to reasons such as out-of-stock items, unsupported delivery locations, addresses that require a physical street address rather than a P.O. Box, or issues with payment verification. Errors in shipping or payment information can also lead to delays or cancellations.

If a customer receives an item that does not match the order, they should contact us promptly to arrange a return and refund. Returns due to sizing preferences are accepted, though a new order must be placed for the desired size. If a shipment appears delayed beyond the estimated timeframe, checking tracking information is recommended. For further assistance, customers may contact us at voluspaofficial@outlook.com, and our team will review the situation and work to resolve any issues as quickly as possible.