Return Policy

Our return policy is intended to provide customers with enough time and flexibility to assess their purchases and decide if they meet expectations. We understand that occasionally a product may not be exactly what you envisioned once it arrives. For this reason, customers have thirty days from the date the carrier confirms delivery to request a return. During this period, you may reach out to us if the item does not satisfy your needs.

To be eligible for a return, items must be in their original condition. This means products should be unused and free from any damage, wear, alterations, or modifications. All original elements must be included in the return, such as packaging, tags, labels, inserts, seals, protective coverings, and any accessories or documentation that were sent with the product. Careful repackaging using the original materials is strongly recommended to ensure the item arrives safely at our facility. A valid proof of purchase, such as a confirmation email or digital receipt, is necessary to verify the transaction and facilitate processing.

To initiate the return, customers should contact our support team at voluspaofficial@outlook.com. Once your request is received, our team will evaluate it to ensure that it meets the conditions outlined in the return policy. If approved, a prepaid return shipping label will be provided along with clear instructions on how to send the item back. It is important to follow these instructions precisely, as using a different carrier or changing the shipping method may result in tracking complications, delays, or a failure for the return to reach our facility, which could in turn delay or prevent the refund. Our support team is available to assist and provide guidance throughout the process.

We encourage customers to carefully inspect their order immediately upon delivery. Early examination helps identify potential issues such as damage during shipping, manufacturing defects, or incorrect items. Prompt reporting allows our team to respond quickly and determine the best solution, whether that includes a refund, replacement, or alternative resolution. Reporting problems at a later stage may make verification more difficult and slow the overall process.

While most items are eligible for return, certain products may be excluded due to hygiene, safety, or special handling requirements. If there is any uncertainty regarding whether an item can be returned, customers should contact our support team before sending it back. For exchanges, the original product must first be returned and approved before placing a new order for the replacement item. This ensures inventory records remain accurate and the process is efficient for all parties.

Customers in the European Union benefit from a fourteen-day cooling-off period, which allows them to cancel or return an order without needing to provide a reason. This right is in addition to the standard return policy. Standard conditions still apply, including the requirement that items are unused, undamaged, unwashed, returned with all original packaging, and accompanied by proof of purchase.

Upon arrival at our facility, all returned items are inspected to confirm they meet the return conditions. Customers are then notified of the outcome, and approved refunds are issued to the original payment method used at checkout. Refunds are generally processed within ten business days, though timing may vary depending on your bank or payment provider. If a refund has not been received within fifteen business days of approval, please contact us at voluspaofficial@outlook.com so that we can investigate and resolve the issue. Our aim is to provide a returns process that is fair, transparent, and reliable from beginning to end, ensuring a smooth and positive experience whenever a return is necessary.