Shopping Support
Our promotions are designed to enhance your shopping experience by providing extra value through discounts, special offers, and curated programs. To ensure clarity and fairness, all promotions are subject to specific terms. Items purchased during a sale are final and cannot be returned or exchanged. Only one promotional code may be applied per order, and promotions cannot be combined. Introductory discounts for new subscribers are valid for a single use on a qualifying first order and cannot be reused. Complimentary items included in certain promotions are subject to availability and cannot be combined with other offers.
Occasionally, qualifying online orders may include perks such as free shipping or complimentary sample items. These offers typically apply to designated regions, are limited to one per order, and are available while supplies last. Samples or complimentary items cannot be returned, exchanged, or redeemed for cash or credit. If a sample is unavailable, it may be substituted with an item of comparable value. These offers are non-transferable and may be modified or discontinued at the brand’s discretion.
Some promotions include exclusive gifts with purchase when a minimum order value is met. These gifts are provided as a courtesy, are subject to availability, and cannot be redeemed independently, transferred, or applied to prior purchases. Promotional gifts are available for a limited time and may change without notice.
Gift services are offered for select items to enhance special occasions. Hand-wrapped presentation may be available for an additional fee and may require extra processing time. Gift wrapping generally includes premium materials and the option to include a personalized note, with each item wrapped individually. Once an order is placed, gift wrap selections and messages cannot be altered. Gift services are final sale, not eligible for returns or discounts, and availability may vary by location.
New customers who join the mailing list may receive a welcome offer for a first qualifying online purchase. These offers may exclude certain products or custom configurations and are subject to regional eligibility. Welcome offers are non-transferable, cannot be applied retroactively, and may change or be discontinued at any time.
Custom gift sets are created per order based on customer selections. These personalized sets are considered final sale and are not eligible for returns, exchanges, or discounts. Availability may be limited to certain regions, and configurations cannot be changed after checkout.
Select fragrance purchases may include complimentary accessories, with optional personalization available for an additional fee. Personalized items require extra processing time and are final sale, not eligible for return or exchange. Personalization services are generally excluded from promotional discounts and may only be offered in certain regions.
Gift cards offer a flexible gifting option and may be redeemed online or at participating retail locations. Both digital and physical formats may be available, with fixed denominations. Gift cards are final sale, cannot be returned or modified, and are excluded from promotional discounts. Regional restrictions may apply.
Subscription programs allow customers to receive selected products automatically at a chosen cadence, providing ongoing savings. Subscriptions can be managed, adjusted, skipped, or canceled before order processing. Notifications are typically sent prior to each shipment to allow changes. Once an order begins processing, modifications may not be possible. Subscription discounts may have restrictions and may exclude certain services, such as gift wrapping.
Order processing and shipping times vary by location and the chosen shipping method. Orders are processed within standard business timeframes and shipped via the selected carrier. Both processing and transit times should be considered, especially during peak seasons or holidays. Operational closures on designated holidays may delay processing, including expedited shipments, so customers are encouraged to plan accordingly.
Customer satisfaction is a priority. While some items are final sale, returns may be available for eligible products under the applicable return policy. Free returns may also be offered within defined guidelines. All promotional terms, shipping timelines, and policies are subject to change, and all offers are void where prohibited.